Three Rabbits GamesSupport
We're a one-person studio, but we read every message.
Contact us
Email [email protected] for questions, bug reports, purchase issues or data requests. We usually reply within 2 business days.
To help us help you faster, please include:
- the name of the game (for example, Burrow Out: Arrow Puzzle);
- your device model and operating system version (for example, iPhone 15, iOS 18 or Pixel 8, Android 15);
- for purchase issues — the order number from your App Store or Google Play receipt;
- for bugs — what you were doing, the level number if relevant, and a screenshot if you can.
Restoring purchases
Purchases are made through the Apple App Store or Google Play and are tied to the Apple ID or Google account you used to buy them.
- Make sure you're signed in with the same Apple ID or Google account as when you made the purchase.
- Non-consumable items (for example, removing ads) can be restored with the store's "Restore purchases" option.
- Consumable items (such as coins or hints) and game progress are stored on your device and may be lost if you delete the game or change devices.
- If something is still missing, email us with your order number and we'll look into it.
Refunds
Payments are processed by Apple or Google, so refunds are handled under their policies: Apple — Report a Problem, Google Play — refunds.
Deleting your data
- Uninstalling the game deletes the data stored locally on your device.
- To request access to or deletion of data associated with your device, email [email protected] with your device's app-instance or advertising ID. We will respond within 30 days.
- To limit personalized ads, see "Your choices" in our Privacy Policy.